/* Client Retention — control board over five client-health signals.
 * Everything namespaced under .crb-* so nothing leaks. Uses the global styles.css
 * custom props with hard fallbacks (same convention as department-overview). The
 * page owns its own scroll (.dashboard-content is overflow:hidden). Mobile-first:
 * the bento collapses to one column, tables scroll inside their wrapper, and the
 * two-pane complaint view stacks. */

.crb-page {
  display: flex;
  flex-direction: column;
  gap: 18px;
  padding: 24px;
  box-sizing: border-box;
  width: 100%;
  max-width: 100%;
  height: 100%;
  min-height: 0;
  overflow-y: auto;
  overflow-x: hidden;
}

/* ── semantic backgrounds (shared) ───────────────────────────────────────────── */
.crb-bg-r { background: #dc2626; } .crb-bg-a { background: #d97706; }
.crb-bg-b { background: #2563eb; } .crb-bg-g { background: #16a34a; }
.crb-bg-p { background: #7c3aed; }
.crb-bg-red { background: #dc2626; } .crb-bg-amber { background: #d97706; } .crb-bg-green { background: #16a34a; }

.crb-t-r { color: #dc2626; } .crb-t-a { color: #b45309; } .crb-t-b { color: #2563eb; }
.crb-t-g { color: #16a34a; } .crb-t-p { color: #7c3aed; } .crb-t-m { color: #64748b; }

/* ── header ──────────────────────────────────────────────────────────────────── */
.crb-head { display: flex; flex-direction: column; gap: 4px; }
.crb-title { margin: 0; font-size: 22px; font-weight: 700; letter-spacing: -0.01em; color: var(--text-primary, #1a1a1a); }
.crb-sub { font-size: 13px; color: var(--text-muted, #666); max-width: 74ch; line-height: 1.45; }

.crb-board-wrap { display: block; }

/* ── shared states ───────────────────────────────────────────────────────────── */
.crb-loading, .crb-empty { padding: 22px 4px; font-size: 13px; color: var(--text-muted, #666); }
.crb-empty-title { font-size: 14px; font-weight: 700; color: var(--text-primary, #1a1a1a); margin-bottom: 4px; }
.crb-error { display: flex; flex-direction: column; align-items: flex-start; gap: 12px; padding: 22px; }
.crb-error-msg { font-size: 13.5px; color: var(--text-secondary, #444); }

.crb-btn {
  border: 1px solid var(--border-color, #e5e7eb);
  background: var(--card-bg, #fff);
  color: var(--text-primary, #1a1a1a);
  border-radius: 8px; padding: 8px 16px; font-size: 13px; font-weight: 600; cursor: pointer;
}
.crb-btn:hover { background: #f8fafc; }
.crb-btn:focus-visible { outline: 2px solid #2563eb; outline-offset: 2px; }
.crb-btn-primary { background: #2563eb; border-color: #2563eb; color: #fff; }
.crb-btn-primary:hover { background: #1d4ed8; }
.crb-btn-primary:disabled { opacity: .6; cursor: default; }

/* ── bento grid ──────────────────────────────────────────────────────────────── */
.crb-bento {
  display: grid;
  grid-template-columns: repeat(6, 1fr);
  grid-auto-rows: minmax(168px, auto);
  gap: 14px;
}
.crb-span2 { grid-column: span 2; }
.crb-span3 { grid-column: span 3; }
.crb-span6 { grid-column: span 6; }

/* ── command bar (dark headline strip) ───────────────────────────────────────── */
.crb-cmd {
  grid-row: span 1;
  background:
    radial-gradient(120% 140% at 100% 0%, rgba(37, 99, 235, 0.22), transparent 55%),
    #10141b;
  border: 1px solid #10141b;
  border-radius: 16px;
  padding: 20px 24px;
  display: flex;
  align-items: center;
  gap: 28px;
  min-height: 0;
}
.crb-cmd-lead { display: flex; flex-direction: column; gap: 3px; flex-shrink: 0; min-width: 220px; }
.crb-cmd-kicker { font-size: 10px; text-transform: uppercase; letter-spacing: 0.14em; font-weight: 700; color: #8b95a5; }
.crb-cmd-figure { display: flex; align-items: baseline; gap: 10px; }
.crb-cmd-num { font-size: 46px; font-weight: 800; line-height: 1; letter-spacing: -0.03em; color: #fff; font-feature-settings: "tnum"; }
.crb-cmd-num-l { font-size: 13px; font-weight: 600; color: #aeb6c2; }
.crb-cmd-note { font-size: 11.5px; color: #7c8798; max-width: 34ch; line-height: 1.35; }

.crb-cmd-vitals {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 10px;
  flex: 1;
  min-width: 0;
}
.crb-vital {
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(255, 255, 255, 0.06);
  border-radius: 11px;
  padding: 11px 12px;
  display: grid;
  grid-template-columns: auto 1fr;
  grid-template-rows: auto auto;
  column-gap: 8px;
  align-items: center;
  min-width: 0;
}
.crb-vital-dot { width: 8px; height: 8px; border-radius: 999px; grid-row: 1; grid-column: 1; align-self: center; }
.crb-vital-n { grid-row: 1; grid-column: 2; font-size: 22px; font-weight: 800; line-height: 1; color: #fff; font-feature-settings: "tnum"; }
.crb-vital-l { grid-row: 2; grid-column: 1 / -1; font-size: 10px; text-transform: uppercase; letter-spacing: 0.05em; color: #8b95a5; font-weight: 700; margin-top: 5px; }

/* ── signal card ─────────────────────────────────────────────────────────────── */
.crb-card {
  background: var(--card-bg, #fff);
  border: 1px solid var(--border-color, #e5e7eb);
  border-radius: 14px;
  padding: 16px 18px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  position: relative;
  min-width: 0;
  cursor: pointer;
  overflow: hidden;
  transition: box-shadow .14s ease, border-color .14s ease, transform .14s ease;
}
.crb-card::before {
  content: ''; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: #cbd5e1;
}
.crb-accent-r::before { background: #dc2626; } .crb-accent-a::before { background: #d97706; }
.crb-accent-b::before { background: #2563eb; } .crb-accent-p::before { background: #7c3aed; }
.crb-accent-g::before { background: #16a34a; }
.crb-card:hover, .crb-card:focus-visible {
  border-color: #cbd5e1;
  box-shadow: 0 6px 20px rgba(15, 23, 42, 0.10);
  outline: none;
  transform: translateY(-2px);
}
.crb-card:focus-visible { box-shadow: 0 0 0 2px #2563eb; }

.crb-card-hd { display: flex; align-items: center; gap: 8px; }
.crb-card-title { font-size: 13.5px; font-weight: 700; color: var(--text-primary, #1a1a1a); }
.crb-src {
  margin-left: auto; font-size: 9px; font-weight: 700; text-transform: uppercase; letter-spacing: .04em;
  color: #475569; background: #f1f5f9; padding: 3px 8px; border-radius: 999px; white-space: nowrap;
}
.crb-card-body { display: flex; flex-direction: column; gap: 2px; }
.crb-big { font-size: 34px; font-weight: 800; letter-spacing: -0.02em; line-height: 1.05; font-feature-settings: "tnum"; color: var(--text-primary, #1a1a1a); }
.crb-cap { font-size: 11px; color: var(--text-muted, #666); font-weight: 600; }

/* ── per-tier breakdown chips (renewals card) ────────────────────────────────── */
.crb-tierbreak { display: flex; flex-wrap: wrap; gap: 5px; margin-top: 6px; }
.crb-tb-item { display: inline-flex; align-items: center; gap: 5px; padding: 2px 8px; border-radius: 999px; background: #eff6ff; border: 1px solid #dbeafe; font-size: 10.5px; line-height: 1.4; }
.crb-tb-label { color: #475569; font-weight: 600; white-space: nowrap; }
.crb-tb-count { color: #1d4ed8; font-weight: 800; font-feature-settings: "tnum"; }

.crb-prev { margin-top: 4px; border-top: 1px solid var(--border-color, #eef0f2); padding-top: 8px; display: flex; flex-direction: column; gap: 4px; flex: 1; min-height: 0; }
.crb-prev-t { font-size: 9px; text-transform: uppercase; letter-spacing: .05em; color: #64748b; font-weight: 700; }
.crb-prev-list { display: flex; flex-direction: column; gap: 4px; }
.crb-prev-empty { font-size: 11.5px; color: var(--text-muted, #666); padding: 4px 0; }
.crb-row { display: flex; align-items: center; gap: 7px; font-size: 11.5px; color: var(--text-secondary, #444); min-width: 0; }
.crb-nm { font-weight: 700; color: var(--text-primary, #1a1a1a); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 44%; }
.crb-txt { color: var(--text-muted, #666); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; flex: 1; }
.crb-meta { margin-left: auto; font-weight: 700; white-space: nowrap; color: #475569; }
.crb-pd { width: 6px; height: 6px; border-radius: 999px; flex-shrink: 0; }

.crb-foot { margin-top: auto; padding-top: 8px; display: flex; align-items: center; gap: 4px; }
.crb-viewall { font-size: 11.5px; font-weight: 700; color: #2563eb; }
.crb-arrow { font-size: 12px; font-weight: 700; color: #2563eb; transition: transform .14s ease; }
.crb-card:hover .crb-arrow { transform: translateX(3px); }

/* ── tier badge fallback ─────────────────────────────────────────────────────── */
.crb-tierbadge { display: inline-flex; align-items: center; padding: 1px 7px; border-radius: 6px; font-size: 10px; font-weight: 800; letter-spacing: .02em; background: #eef2ff; color: #1d4ed8; }
.crb-tierbadge.gs { background: #fef3c7; color: #92600e; }
.crb-tierbadge.none { background: #f1f5f9; color: #64748b; }

/* ── detail chrome ───────────────────────────────────────────────────────────── */
.crb-detail { display: flex; flex-direction: column; gap: 16px; }
.crb-detail-hd { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.crb-back { border: 1px solid var(--border-color, #e5e7eb); background: #fff; border-radius: 8px; padding: 7px 12px; font-size: 12.5px; font-weight: 600; cursor: pointer; color: var(--text-secondary, #444); }
.crb-back:hover { background: #f8fafc; }
.crb-detail-titles { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.crb-detail-title { font-size: 18px; font-weight: 700; letter-spacing: -0.01em; color: var(--text-primary, #1a1a1a); }
.crb-detail-sub { font-size: 12.5px; color: var(--text-muted, #666); }
.crb-spacer { margin-left: auto; }

.crb-toggle { display: inline-flex; border: 1px solid var(--border-color, #e5e7eb); border-radius: 8px; overflow: hidden; }
.crb-toggle button { border: 0; background: #fff; padding: 7px 15px; font-size: 12px; font-weight: 600; cursor: pointer; color: var(--text-secondary, #444); }
.crb-toggle button:hover { background: #f8fafc; }
.crb-toggle button.active { background: #2563eb; color: #fff; }

/* ── table ───────────────────────────────────────────────────────────────────── */
.crb-tablewrap { width: 100%; overflow-x: auto; border: 1px solid var(--border-color, #e5e7eb); border-radius: 12px; }
.crb-table { width: 100%; border-collapse: collapse; font-size: 12.5px; background: #fff; min-width: 520px; }
.crb-table th { background: #f8fafc; text-align: left; padding: 10px 12px; font-size: 10.5px; font-weight: 700; text-transform: uppercase; letter-spacing: .03em; color: var(--text-muted, #666); border-bottom: 1px solid var(--border-color, #e5e7eb); white-space: nowrap; }
.crb-table th.crb-th-num, .crb-table td.crb-td-num { text-align: right; font-feature-settings: "tnum"; }
.crb-table th.is-sorted { color: #2563eb; }
.crb-th-btn { border: 0; background: none; padding: 0; margin: 0; font: inherit; text-transform: inherit; letter-spacing: inherit; color: inherit; cursor: pointer; font-weight: 700; }
.crb-th-btn:hover { color: #2563eb; }
.crb-th-caret { color: #2563eb; }
.crb-table td { padding: 10px 12px; border-bottom: 1px solid var(--border-color, #eef0f2); color: var(--text-secondary, #444); vertical-align: middle; }
.crb-table tr:last-child td { border-bottom: 0; }
.crb-table td b { color: var(--text-primary, #1a1a1a); font-weight: 700; }

/* clickable rows (opt-in via onRowClick, e.g. Renewals due → client dashboard) */
.crb-table tr.crb-row-link { cursor: pointer; }
.crb-table tr.crb-row-link:hover td { background: #f5f8ff; }
.crb-table tr.crb-row-link:focus-visible { outline: 2px solid #2563eb; outline-offset: -2px; }
.crb-table tr.crb-row-link .crb-client-link { color: #2563eb; text-decoration: underline; text-decoration-color: rgba(37, 99, 235, .35); text-underline-offset: 2px; }
.crb-table tr.crb-row-link:hover .crb-client-link { text-decoration-color: #2563eb; }

/* clickable mini-rows inside a signal card preview */
.crb-row-mini-link { cursor: pointer; border-radius: 6px; }
.crb-row-mini-link:hover { background: rgba(37, 99, 235, .07); }
.crb-row-mini-link:hover .crb-nm { color: #2563eb; text-decoration: underline; text-underline-offset: 2px; }
.crb-row-mini-link:focus-visible { outline: 2px solid #2563eb; outline-offset: 1px; }
.crb-td-r { color: #dc2626; font-weight: 700; } .crb-td-a { color: #b45309; font-weight: 700; }
.crb-td-muted { color: #94a3b8; }
.crb-rank { display: inline-flex; align-items: center; justify-content: center; min-width: 22px; height: 22px; padding: 0 5px; border-radius: 6px; background: #10141b; color: #fff; font-size: 11px; font-weight: 800; }

.crb-win { display: inline-flex; align-items: center; padding: 2px 9px; border-radius: 999px; font-size: 11px; font-weight: 600; background: #eff6ff; color: #1d4ed8; }
.crb-win.soon { background: #fef3c7; color: #92600e; }

/* ── priority chip ───────────────────────────────────────────────────────────── */
.crb-prio { display: inline-block; font-size: 10px; font-weight: 800; text-transform: uppercase; letter-spacing: .03em; padding: 2px 8px; border-radius: 999px; }
.crb-prio.urgent { background: #fdeaea; color: #c0392b; }
.crb-prio.high { background: #fde8d6; color: #b45309; }
.crb-prio.medium { background: #fef3c7; color: #92600e; }
.crb-prio.low { background: #e7f6ec; color: #1a7f37; }

/* ── compliment tier chips (AI sentiment bands, green/blue family) ────────────── */
.crb-tier { display:inline-block; font-size:10px; font-weight:800; text-transform:uppercase; letter-spacing:.03em; padding:2px 8px; border-radius:999px; }
.crb-tier.glowing  { background:#dcfce7; color:#15803d; }
.crb-tier.warm     { background:#d1fae5; color:#047857; }
.crb-tier.positive { background:#e0f2fe; color:#0369a1; }
.crb-tier.passing  { background:#f1f5f9; color:#475569; }

.crb-mini { border: 1px solid var(--border-color, #e5e7eb); background: #fff; border-radius: 8px; padding: 6px 12px; font-size: 12px; font-weight: 600; cursor: pointer; color: var(--text-secondary, #444); white-space: nowrap; }
.crb-mini:hover { background: #f8fafc; border-color: #cbd5e1; }

/* ── panels & overview ───────────────────────────────────────────────────────── */
.crb-panel { background: #fff; border: 1px solid var(--border-color, #e5e7eb); border-radius: 14px; padding: 16px 18px; }
.crb-panel + .crb-panel, .crb-stats-host > .crb-panel + .crb-panel { margin-top: 14px; }
.crb-overview { font-size: 13.5px; color: var(--text-secondary, #444); line-height: 1.55; }
.crb-overview b { color: var(--text-primary, #1a1a1a); }
.crb-modal-label { font-size: 10.5px; text-transform: uppercase; letter-spacing: .04em; color: var(--text-muted, #666); font-weight: 700; margin: 0 0 8px; }

/* ── two-pane complaint view ─────────────────────────────────────────────────── */
.crb-two { display: grid; grid-template-columns: 300px 1fr; gap: 16px; align-items: start; }
.crb-two-list { display: flex; flex-direction: column; gap: 8px; }
.crb-two-hd { font-size: 10.5px; text-transform: uppercase; letter-spacing: .04em; color: var(--text-muted, #666); font-weight: 700; padding: 0 2px 2px; }
.crb-cl-item {
  text-align: left; border: 1px solid var(--border-color, #e5e7eb); background: #fff;
  border-radius: 11px; padding: 11px 13px; cursor: pointer; display: flex; flex-direction: column; gap: 7px;
  transition: border-color .12s ease, box-shadow .12s ease;
}
.crb-cl-item:hover { border-color: #cbd5e1; }
.crb-cl-item.active { border-color: #2563eb; box-shadow: 0 0 0 1px #2563eb; }
.crb-cl-top { display: flex; align-items: center; gap: 8px; }
.crb-cl-nm { font-weight: 700; font-size: 13px; color: var(--text-primary, #1a1a1a); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.crb-cl-count { margin-left: auto; font-size: 11px; font-weight: 700; color: #b45309; white-space: nowrap; }
.crb-cl-count-g { color: #15803d; }

.crb-two-main { min-width: 0; display: flex; flex-direction: column; gap: 16px; background: #fff; border: 1px solid var(--border-color, #e5e7eb); border-radius: 14px; padding: 18px; }
.crb-profile-hd { display: flex; align-items: flex-start; gap: 12px; flex-wrap: wrap; }
.crb-profile-titles { min-width: 0; }
.crb-profile-nrow { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.crb-profile-name { font-size: 17px; font-weight: 700; color: var(--text-primary, #1a1a1a); }
.crb-profile-sub { font-size: 12px; color: var(--text-muted, #666); margin-top: 2px; }
.crb-profile-counts { display: flex; gap: 8px; margin-left: auto; }
.crb-count-pill { display: flex; flex-direction: column; align-items: center; border-radius: 10px; padding: 6px 14px; min-width: 58px; }
.crb-cp-a { background: #fef3c7; } .crb-cp-g { background: #e7f6ec; } .crb-cp-s { background: #f1f5f9; }
.crb-count-n { font-size: 18px; font-weight: 800; line-height: 1; font-feature-settings: "tnum"; }
.crb-cp-a .crb-count-n { color: #92600e; } .crb-cp-g .crb-count-n { color: #1a7f37; } .crb-cp-s .crb-count-n { color: #475569; }
.crb-count-l { font-size: 9.5px; text-transform: uppercase; letter-spacing: .04em; font-weight: 700; margin-top: 3px; }
.crb-cp-a .crb-count-l { color: #a16207; } .crb-cp-g .crb-count-l { color: #218739; } .crb-cp-s .crb-count-l { color: #64748b; }

.crb-profile-sec { display: flex; flex-direction: column; gap: 10px; }
.crb-cpl { border: 1px solid var(--border-color, #e5e7eb); border-radius: 11px; padding: 12px 14px; display: flex; flex-direction: column; gap: 8px; background: #fff; }
.crb-cpl-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; row-gap: 8px; }
.crb-cpl-date { font-size: 11px; color: var(--text-muted, #666); }
.crb-cpl-body { font-size: 13px; color: var(--text-primary, #1a1a1a); line-height: 1.45; }
.crb-cpl-why { font-size: 11.5px; color: var(--text-muted, #666); line-height: 1.4; background: #f8fafc; border-radius: 8px; padding: 8px 10px; }
.crb-cpl-why-k { font-weight: 700; color: var(--text-secondary, #444); }

/* per-complaint status-history log (staff-facing) */
.crb-cpl-hist { border-top: 1px solid var(--border-color, #eef0f2); padding-top: 10px; }
.crb-cpl-hist-sum { display: flex; align-items: center; gap: 8px; cursor: pointer; font-size: 11.5px; font-weight: 700; color: var(--text-secondary, #444); list-style: none; }
.crb-cpl-hist-sum::-webkit-details-marker { display: none; }
.crb-cpl-hist-sum::before { content: '▸'; color: #94a3b8; transition: transform .12s ease; }
.crb-cpl-hist[open] .crb-cpl-hist-sum::before { transform: rotate(90deg); }
.crb-cpl-hist-c { background: #f1f5f9; color: #475569; border-radius: 999px; padding: 1px 8px; font-size: 11px; font-weight: 700; }
.crb-cpl-hist-body { margin-top: 8px; display: flex; flex-direction: column; gap: 6px; }
.crb-cpl-hist-row { display: flex; align-items: baseline; gap: 8px; font-size: 11.5px; }
.crb-cpl-hist-st { font-weight: 700; border-radius: 999px; padding: 1px 8px; font-size: 10.5px; background: #f1f5f9; color: #475569; white-space: nowrap; }
.crb-cpl-hist-st.crb-hist-open { background: #fef3c7; color: #92400e; }
.crb-cpl-hist-st.crb-hist-in_progress { background: #dbeafe; color: #1e40af; }
.crb-cpl-hist-st.crb-hist-resolved { background: #dcfce7; color: #166534; }
.crb-cpl-hist-by { color: var(--text-primary, #1a1a1a); flex: 1; }
.crb-cpl-hist-at { color: var(--text-muted, #666); white-space: nowrap; }

/* resolved history */
.crb-resolved { border-top: 1px solid var(--border-color, #eef0f2); padding-top: 12px; }
.crb-resolved-sum { display: flex; align-items: center; gap: 8px; cursor: pointer; font-size: 12.5px; font-weight: 700; color: var(--text-secondary, #444); list-style: none; }
.crb-resolved-sum::-webkit-details-marker { display: none; }
.crb-resolved-sum::before { content: '▸'; color: #94a3b8; transition: transform .12s ease; }
.crb-resolved[open] .crb-resolved-sum::before { transform: rotate(90deg); }
.crb-resolved-c { background: #f1f5f9; color: #475569; border-radius: 999px; padding: 1px 8px; font-size: 11px; font-weight: 700; }
.crb-resolved-body { margin-top: 10px; display: flex; flex-direction: column; gap: 8px; }
.crb-resolved-row { border: 1px solid var(--border-color, #eef0f2); border-radius: 9px; padding: 9px 11px; }
.crb-resolved-top { display: flex; align-items: baseline; gap: 10px; }
.crb-resolved-body-t { font-size: 12.5px; color: var(--text-primary, #1a1a1a); flex: 1; }
.crb-resolved-date { font-size: 11px; color: var(--text-muted, #666); white-space: nowrap; }
.crb-resolved-note { font-size: 11.5px; color: var(--text-muted, #666); margin-top: 4px; }

/* ── stats detail ────────────────────────────────────────────────────────────── */
.crb-statform { background: #fff; border: 1px solid var(--border-color, #e5e7eb); border-radius: 14px; padding: 16px 18px; margin-bottom: 16px; }
.crb-statgrid { display: grid; grid-template-columns: 1.4fr 1.4fr 0.8fr 1fr 1fr; gap: 12px; align-items: end; }
.crb-field { display: flex; flex-direction: column; gap: 5px; min-width: 0; position: relative; }
.crb-flabel { font-size: 10.5px; text-transform: uppercase; letter-spacing: .03em; color: var(--text-muted, #666); font-weight: 700; }
.crb-input { width: 100%; box-sizing: border-box; padding: 8px 10px; border: 1px solid var(--border-color, #d1d5db); border-radius: 8px; font: inherit; font-size: 13px; background: #fff; color: var(--text-primary, #1a1a1a); }
.crb-input:focus { outline: none; border-color: #2563eb; box-shadow: 0 0 0 3px rgba(37,99,235,.12); }
.crb-statform-actions { display: flex; align-items: center; gap: 12px; margin-top: 14px; justify-content: flex-end; }
.crb-form-msg { font-size: 12px; margin-right: auto; }
.crb-form-msg.err { color: #dc2626; font-weight: 600; }
.crb-form-msg.ok { color: #16a34a; font-weight: 600; }

/* Manual compliment/complaint entry form: stacked single column (client, then body). */
.crb-feedbackform .crb-statgrid { grid-template-columns: 1fr; gap: 12px; }
.crb-feedbackform .crb-field-client { max-width: 340px; }
.crb-textarea { min-height: 48px; resize: vertical; line-height: 1.45; }

.crb-metric-hd { display: flex; align-items: center; gap: 12px; margin-bottom: 12px; }
.crb-metric-name { font-size: 14.5px; font-weight: 700; color: var(--text-primary, #1a1a1a); }
.crb-metric-med { display: flex; align-items: baseline; gap: 7px; margin-left: auto; }
.crb-metric-med-l { font-size: 10px; text-transform: uppercase; letter-spacing: .04em; color: var(--text-muted, #666); font-weight: 700; }
.crb-metric-med-v { font-size: 15px; font-weight: 800; color: var(--text-primary, #1a1a1a); font-feature-settings: "tnum"; }
.crb-metric-period { font-size: 11px; color: var(--text-muted, #666); background: #f1f5f9; border-radius: 999px; padding: 1px 8px; }
.crb-zone-cell { width: 26px; text-align: center; }
.crb-zone-dot { display: inline-block; width: 10px; height: 10px; border-radius: 999px; }
.crb-zone-red { color: #dc2626; font-weight: 700; } .crb-zone-amber { color: #b45309; font-weight: 700; } .crb-zone-green { color: #16a34a; font-weight: 700; }
.crb-td-act { width: 40px; text-align: right; }
.crb-icon-del { width: 26px; height: 26px; border: 1px solid #f3c6c6; background: #fff; color: #b91c1c; border-radius: 7px; cursor: pointer; font-size: 15px; line-height: 1; }
.crb-icon-del:hover { background: #fef2f2; }

/* ── per-metric flag thresholds ──────────────────────────────────────────────── */
.crb-flags { position: relative; flex-shrink: 0; }
.crb-flags-toggle { display: inline-flex; align-items: center; gap: 8px; border: 1px solid var(--border-color, #e5e7eb); background: #fff; border-radius: 8px; padding: 5px 10px; font: inherit; font-size: 11.5px; font-weight: 600; color: var(--text-secondary, #444); cursor: pointer; }
.crb-flags-toggle:hover { border-color: #cbd5e1; background: #f8fafc; }
.crb-flags-toggle:focus-visible { outline: 2px solid #2563eb; outline-offset: 1px; }
.crb-flags.open .crb-flags-toggle { border-color: #2563eb; box-shadow: 0 0 0 1px #2563eb; }
.crb-flags-k { text-transform: uppercase; font-size: 9.5px; letter-spacing: .05em; font-weight: 800; color: #64748b; }
.crb-flags-tag { display: inline-flex; align-items: center; gap: 4px; }
.crb-flags-dot { width: 8px; height: 8px; border-radius: 999px; }
.crb-flags-pct { font-weight: 700; font-feature-settings: "tnum"; }
.crb-flags-pop { position: absolute; top: 100%; right: 0; z-index: 30; margin-top: 6px; width: 244px; background: #fff; border: 1px solid var(--border-color, #e5e7eb); border-radius: 12px; padding: 14px; box-shadow: 0 12px 30px rgba(15, 23, 42, .14); }
.crb-flags-help { font-size: 11px; color: var(--text-muted, #666); line-height: 1.42; margin-bottom: 11px; }
.crb-flags-fields { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.crb-flags-field { display: flex; flex-direction: column; gap: 5px; min-width: 0; }
.crb-flags-actions { display: flex; justify-content: flex-end; margin-top: 10px; }
.crb-flags-save { padding: 6px 15px; }
.crb-flags-pop .crb-form-msg { margin: 9px 0 0; }

/* ── stat sheet import ───────────────────────────────────────────────────────── */
.crb-hidden-file { display: none; }
.crb-import-loading { display: flex; align-items: center; gap: 10px; font-size: 13px; color: var(--text-secondary, #444); padding: 8px 0 4px; }
.crb-import-stats { display: flex; flex-wrap: wrap; gap: 10px; margin: 4px 0 14px; }
.crb-import-stat { flex: 1 1 0; min-width: 96px; background: #f8fafc; border: 1px solid var(--border-color, #eef0f2); border-radius: 11px; padding: 11px 13px; display: flex; flex-direction: column; gap: 3px; }
.crb-import-stat-n { font-size: 22px; font-weight: 800; line-height: 1; font-feature-settings: "tnum"; color: var(--text-primary, #1a1a1a); }
.crb-import-stat-l { font-size: 10px; text-transform: uppercase; letter-spacing: .03em; font-weight: 700; color: var(--text-muted, #666); }
.crb-import-detected { display: flex; flex-direction: column; gap: 10px; margin-bottom: 14px; }
.crb-import-dgroup { display: flex; align-items: flex-start; gap: 10px; }
.crb-import-dlabel { font-size: 10.5px; text-transform: uppercase; letter-spacing: .04em; font-weight: 700; color: var(--text-muted, #666); flex-shrink: 0; padding-top: 3px; min-width: 56px; }
.crb-import-dpills { display: flex; flex-wrap: wrap; gap: 6px; }
.crb-import-unmatched { margin-bottom: 6px; }
.crb-import-unmatched-list { max-height: 150px; overflow-y: auto; border: 1px solid var(--border-color, #eef0f2); border-radius: 10px; padding: 4px; display: flex; flex-direction: column; }
.crb-import-unmatched-row { font-size: 12.5px; color: var(--text-secondary, #444); padding: 6px 9px; border-radius: 6px; }
.crb-import-unmatched-row:nth-child(odd) { background: #f8fafc; }
.crb-flash { background: #e7f6ec; border: 1px solid #b7e3c6; color: #166534; font-size: 13px; font-weight: 600; border-radius: 11px; padding: 11px 14px; }

/* ── cancellations ───────────────────────────────────────────────────────────── */
.crb-pills { display: flex; flex-wrap: wrap; gap: 7px; margin-top: 12px; }
.crb-pill { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; font-weight: 600; padding: 3px 10px; border-radius: 999px; background: #f1f5f9; color: #475569; }
.crb-pill.sm { font-size: 11px; padding: 2px 9px; }
.crb-pill .c { font-weight: 800; color: #7c3aed; }
.crb-cancel-list { margin-top: 14px; }
.crb-clientlist { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 12px; }
/* per-client cancellation card */
.crb-cx-card { display: flex; flex-direction: column; gap: 9px; border: 1px solid var(--border-color, #e5e7eb); border-radius: 12px; padding: 13px 15px; background: #fff; }
.crb-cx-head { display: flex; align-items: baseline; gap: 8px; }
.crb-cx-name { font-weight: 700; font-size: 14px; color: var(--text-primary, #1a1a1a); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.crb-cx-date { margin-left: auto; flex-shrink: 0; font-size: 11px; color: var(--text-muted, #94a3b8); font-weight: 600; }
.crb-cx-tags { display: flex; flex-wrap: wrap; gap: 6px; }
.crb-cx-more { background: #ede9fe; color: #6d28d9; font-weight: 800; }
.crb-cx-why { display: flex; align-items: flex-start; gap: 8px; background: linear-gradient(180deg, #fbfaff, #fff); border: 1px solid #e7e3fb; border-radius: 10px; padding: 10px 12px; }
.crb-cx-why-spark { flex-shrink: 0; background: #ede9fe; color: #6d28d9; border-radius: 5px; padding: 1px 6px; font-size: 9px; font-weight: 800; letter-spacing: .04em; margin-top: 1px; }
.crb-cx-why-text { font-size: 12.5px; color: var(--text-secondary, #444); line-height: 1.5; }
.crb-cx-foot { display: flex; margin-top: 2px; }
.crb-cx-foot .crb-mini { margin-left: auto; }

/* ── modals (over shared .confirm-modal*) ────────────────────────────────────── */
.crb-modal-wide { max-width: 620px; width: 92vw; }
.crb-modal-actions { margin-top: 14px; }
.crb-modal-save { background: #2563eb; color: #fff; }
.crb-modal-save:hover { background: #1d4ed8; }
.crb-modal-scroll { max-height: 52vh; overflow-y: auto; margin: 0 0 12px; padding-right: 4px; display: flex; flex-direction: column; gap: 8px; }
.crb-q-row { display: flex; gap: 8px; align-items: flex-start; }
.crb-q-row .cols { flex: 1; display: flex; flex-direction: column; gap: 5px; min-width: 0; }
.crb-input.q { font-weight: 600; }
.crb-input.a { resize: vertical; }
.crb-q-del { flex-shrink: 0; align-self: center; width: 28px; height: 28px; border: 1px solid #f3c6c6; background: #fff; color: #b91c1c; border-radius: 7px; cursor: pointer; font-size: 15px; line-height: 1; }
.crb-addq { border: 1px dashed #bcd0fb; background: #eff6ff; color: #1d4ed8; border-radius: 8px; padding: 8px 12px; font-size: 12px; font-weight: 700; cursor: pointer; }
.crb-addq:hover { background: #dbeafe; }

/* typeahead */
.crb-type-results { display: flex; flex-direction: column; gap: 4px; }
.crb-type-results.in-modal { margin-top: 8px; max-height: 40vh; overflow-y: auto; }
.crb-field .crb-type-results { position: absolute; top: 100%; left: 0; right: 0; z-index: 20; background: #fff; border: 1px solid var(--border-color, #e5e7eb); border-radius: 10px; margin-top: 4px; padding: 4px; box-shadow: 0 8px 24px rgba(15,23,42,.12); max-height: 220px; overflow-y: auto; }
.crb-field .crb-type-results:empty { display: none; }
.crb-type-item { display: flex; align-items: center; gap: 8px; text-align: left; border: 0; background: none; border-radius: 7px; padding: 7px 9px; font-size: 13px; cursor: pointer; color: var(--text-primary, #1a1a1a); }
.crb-type-item:hover { background: #f1f5f9; }
.crb-type-nm { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.crb-type-empty { font-size: 12px; color: var(--text-muted, #666); padding: 8px 9px; }

/* ── search + filter bar ─────────────────────────────────────────────────────── */
.crb-searchbar { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; margin-bottom: 12px; }
.crb-search { position: relative; flex: 1 1 240px; min-width: 0; display: flex; align-items: center; }
.crb-search-ic { position: absolute; left: 11px; font-size: 14px; color: #94a3b8; pointer-events: none; }
.crb-search-input { width: 100%; box-sizing: border-box; padding: 8px 12px 8px 30px; border: 1px solid var(--border-color, #d1d5db); border-radius: 9px; font: inherit; font-size: 13px; background: #fff; color: var(--text-primary, #1a1a1a); }
.crb-search-input::-webkit-search-cancel-button { cursor: pointer; }
.crb-search-input:focus { outline: none; border-color: #2563eb; box-shadow: 0 0 0 3px rgba(37,99,235,.12); }
.crb-filter { display: inline-flex; align-items: center; gap: 8px; flex-shrink: 0; }
.crb-filter-l { font-size: 10.5px; text-transform: uppercase; letter-spacing: .04em; font-weight: 700; color: var(--text-muted, #666); }
.crb-chips { display: inline-flex; flex-wrap: wrap; gap: 4px; }
.crb-chip { border: 1px solid var(--border-color, #e5e7eb); background: #fff; color: var(--text-secondary, #444); border-radius: 999px; padding: 5px 12px; font-size: 12px; font-weight: 600; cursor: pointer; }
.crb-chip:hover { border-color: #cbd5e1; background: #f8fafc; }
.crb-chip.active { background: #10141b; border-color: #10141b; color: #fff; }
.crb-chip:focus-visible { outline: 2px solid #2563eb; outline-offset: 1px; }
.crb-filter-select { border: 1px solid var(--border-color, #d1d5db); background: #fff; color: var(--text-primary, #1a1a1a); border-radius: 8px; padding: 7px 10px; font: inherit; font-size: 12.5px; cursor: pointer; }
.crb-filter-select:focus { outline: none; border-color: #2563eb; box-shadow: 0 0 0 3px rgba(37,99,235,.12); }
.crb-list-search { margin-bottom: 8px; }
.crb-list-empty { font-size: 12px; color: var(--text-muted, #666); padding: 8px 2px; }

/* ── AI complaint overview banner ────────────────────────────────────────────── */
.crb-ov { background: linear-gradient(180deg, #fbfaff, #fff); border: 1px solid #e7e3fb; border-radius: 14px; padding: 15px 18px; margin-bottom: 16px; }
.crb-ov-err { background: #fff; border-color: #f3c6c6; }
.crb-ov-loading { display: flex; align-items: center; gap: 10px; font-size: 12.5px; color: var(--text-muted, #666); }
.crb-ov-spin { width: 14px; height: 14px; border-radius: 999px; border: 2px solid #ddd6fe; border-top-color: #7c3aed; display: inline-block; animation: crb-spin .7s linear infinite; }
@keyframes crb-spin { to { transform: rotate(360deg); } }
.crb-ov-k { font-size: 10px; text-transform: uppercase; letter-spacing: .06em; font-weight: 800; color: #6d28d9; display: flex; align-items: center; gap: 6px; margin-bottom: 7px; }
.crb-ov-spark { background: #ede9fe; color: #6d28d9; border-radius: 5px; padding: 1px 6px; font-size: 9px; letter-spacing: .04em; }
.crb-ov-sum { font-size: 13.5px; color: var(--text-secondary, #444); line-height: 1.5; }
.crb-ov-themes { display: flex; flex-wrap: wrap; gap: 7px; margin-top: 11px; }
.crb-ov-theme { display: inline-flex; align-items: center; gap: 5px; font-size: 11.5px; font-weight: 600; padding: 3px 10px; border-radius: 999px; background: #f3f0fe; color: #5b21b6; }
.crb-ov-theme .c { font-weight: 800; color: #7c3aed; }
.crb-ov-err .crb-mini, .crb-ov-empty .crb-mini { margin-top: 10px; }

/* ── status segmented control (complaint override) ───────────────────────────── */
.crb-seg { display: inline-flex; border: 1px solid var(--border-color, #e5e7eb); border-radius: 8px; overflow: hidden; flex-shrink: 0; }
.crb-seg-btn { border: 0; background: #fff; padding: 5px 12px; font-size: 11.5px; font-weight: 700; cursor: pointer; color: var(--text-secondary, #444); }
.crb-seg-btn + .crb-seg-btn { border-left: 1px solid var(--border-color, #e5e7eb); }
.crb-seg-btn:hover { background: #f8fafc; }
.crb-seg-btn.active { background: #16a34a; color: #fff; }
.crb-seg-btn.active:first-child { background: #d97706; }
.crb-seg-btn.active:nth-child(2) { background: #2563eb; }
.crb-seg-btn:disabled { opacity: .6; cursor: default; }
.crb-resolved-act { margin-top: 8px; }

/* ── responsive ──────────────────────────────────────────────────────────────── */
@media (max-width: 1040px) {
  .crb-bento { grid-template-columns: repeat(4, 1fr); }
  .crb-span2 { grid-column: span 2; }
  .crb-span3 { grid-column: span 2; }
  .crb-span6 { grid-column: span 4; }
  .crb-cmd { flex-wrap: wrap; gap: 18px; }
  .crb-cmd-lead { min-width: 0; }
  .crb-cmd-vitals { grid-template-columns: repeat(5, minmax(0, 1fr)); }
  .crb-statgrid { grid-template-columns: 1fr 1fr; }
  .crb-two { grid-template-columns: 260px 1fr; }
}
@media (max-width: 720px) {
  .crb-two { grid-template-columns: 1fr; }
  .crb-two-list { flex-direction: row; overflow-x: auto; padding-bottom: 4px; }
  .crb-two-hd { display: none; }
  .crb-cl-item { min-width: 200px; flex-shrink: 0; }
  .crb-cmd-vitals { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 620px) {
  .crb-page { padding: 14px; gap: 14px; }
  .crb-bento { grid-template-columns: 1fr; grid-auto-rows: auto; gap: 12px; }
  .crb-span2, .crb-span3, .crb-span6 { grid-column: span 1; }
  .crb-title { font-size: 19px; }
  .crb-cmd { padding: 16px 18px; }
  .crb-cmd-num { font-size: 38px; }
  .crb-statgrid { grid-template-columns: 1fr; }
  .crb-profile-counts { margin-left: 0; }
  .crb-searchbar { gap: 8px; }
  .crb-filter { width: 100%; }
  .crb-chips { flex: 1; }
  .crb-metric-hd { flex-wrap: wrap; }
  .crb-metric-med { margin-left: auto; }
  .crb-flags-pop { width: min(244px, 78vw); }
}

/* ── Renewals editable cells (ticket #67) ─────────────────────────────────── */
/* Yes/No renewal toggle */
.crb-yesno { display: inline-flex; border: 1px solid var(--border-color, #e5e7eb); border-radius: 8px; overflow: hidden; }
.crb-yesno-btn { border: 0; background: #fff; color: var(--text-secondary, #444); padding: 4px 11px; font-size: 12px; font-weight: 600; cursor: pointer; }
.crb-yesno-btn + .crb-yesno-btn { border-left: 1px solid var(--border-color, #e5e7eb); }
.crb-yesno-btn:hover { background: #f8fafc; }
.crb-yesno-btn.active.yes { background: #16a34a; color: #fff; }
.crb-yesno-btn.active.no { background: #dc2626; color: #fff; }
.crb-yesno-btn:focus-visible { outline: 2px solid #2563eb; outline-offset: -2px; }

/* % number input */
.crb-pct-input { width: 62px; box-sizing: border-box; padding: 5px 7px; border: 1px solid var(--border-color, #d1d5db); border-radius: 7px; font: inherit; font-size: 12.5px; text-align: right; background: #fff; color: var(--text-primary, #1a1a1a); }
.crb-pct-input:focus { outline: none; border-color: #2563eb; box-shadow: 0 0 0 3px rgba(37,99,235,.12); }

/* click-to-edit text cell */
.crb-edit-cell { min-width: 120px; max-width: 240px; }
.crb-edit-view { display: inline-block; max-width: 100%; cursor: text; font-size: 12.5px; color: var(--text-primary, #1a1a1a); border-bottom: 1px dashed transparent; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: bottom; }
.crb-edit-view:hover { border-bottom-color: #cbd5e1; }
.crb-edit-view.empty { color: var(--text-muted, #94a3b8); font-style: italic; }
.crb-edit-input { width: 220px; max-width: 100%; box-sizing: border-box; padding: 5px 7px; border: 1px solid #2563eb; border-radius: 7px; font: inherit; font-size: 12.5px; background: #fff; color: var(--text-primary, #1a1a1a); resize: vertical; }
.crb-edit-input:focus { outline: none; box-shadow: 0 0 0 3px rgba(37,99,235,.12); }

/* saved / error flash on any renewals control */
.crb-cell-saved { box-shadow: 0 0 0 2px rgba(22,163,74,.5) !important; border-radius: 7px; transition: box-shadow .2s; }
.crb-cell-error { box-shadow: 0 0 0 2px rgba(220,38,38,.55) !important; border-radius: 7px; }

/* colour dot + override select */
.crb-colour-cell { display: inline-flex; align-items: center; gap: 7px; }
.crb-colour-dot { width: 12px; height: 12px; border-radius: 999px; flex-shrink: 0; box-shadow: inset 0 0 0 1px rgba(0,0,0,.08); }
.crb-colour-red { background: #dc2626; }
.crb-colour-orange { background: #f59e0b; }
.crb-colour-green { background: #16a34a; }
.crb-colour-none { background: transparent; box-shadow: inset 0 0 0 1px var(--border-color, #cbd5e1); }
.crb-colour-select { padding: 4px 6px; border: 1px solid var(--border-color, #d1d5db); border-radius: 7px; font: inherit; font-size: 12px; background: #fff; color: var(--text-secondary, #444); cursor: pointer; }
.crb-colour-select:focus { outline: none; border-color: #2563eb; box-shadow: 0 0 0 3px rgba(37,99,235,.12); }

/* ── Cancellation review: accountability fields (ticket #67) ───────────────── */
.crb-audit-fields { display: grid; grid-template-columns: 1fr 1fr; gap: 10px 14px; margin: 0 0 14px; }
.crb-audit-row { display: flex; flex-direction: column; gap: 4px; }
.crb-audit-row-full { grid-column: 1 / -1; }
.crb-audit-l { font-size: 11px; font-weight: 700; color: var(--text-muted, #666); }
.crb-audit-comm { resize: vertical; }
.crb-audit-check { grid-column: 1 / -1; display: flex; align-items: center; gap: 8px; font-size: 12.5px; color: var(--text-secondary, #444); cursor: pointer; }
.crb-audit-check input { width: 15px; height: 15px; accent-color: #2563eb; cursor: pointer; }

/* ── Cancelled-client card accountability meta ─────────────────────────────── */
.crb-cx-meta { display: flex; flex-wrap: wrap; gap: 6px; }
.crb-cx-meta-pill { display: inline-flex; align-items: center; gap: 5px; font-size: 11px; font-weight: 600; padding: 2px 9px; border-radius: 999px; background: #f1f5f9; color: #475569; }
.crb-cx-meta-k { font-size: 9px; font-weight: 800; text-transform: uppercase; letter-spacing: .04em; color: #94a3b8; }
.crb-cx-bool.ok { background: #dcfce7; color: #15803d; }
.crb-cx-bool.no { background: #fee2e2; color: #b91c1c; }
.crb-cx-bool-ic { font-weight: 800; }

@media (max-width: 620px) {
  .crb-audit-fields { grid-template-columns: 1fr; }
}

/* ── #134 dark mode overrides ─────────────────────────────────────────────────
   Appended, never edited above. Only selectors carrying hardcoded NEUTRAL
   literals are repeated here — anything already reading var(--text-*),
   var(--card-bg) or var(--border-color) flips for free via ui/css/theme.css.

   The churn semantics are the point of this board, so every risk/health hue
   keeps its hue and only changes form: a saturated light foreground over a
   translucent tint of the same hue, which stays legible on slate without
   turning the bento into a set of glowing slabs. */

/* semantic dots + semantic text. The dots are 6-10px, so they are lifted a
   step: #2563eb and #7c3aed both go muddy at that size on #0f172a. */
html[data-theme="dark"] .crb-bg-r,
html[data-theme="dark"] .crb-bg-red { background: #ef4444; }
html[data-theme="dark"] .crb-bg-a,
html[data-theme="dark"] .crb-bg-amber { background: #f59e0b; }
html[data-theme="dark"] .crb-bg-b { background: #60a5fa; }
html[data-theme="dark"] .crb-bg-g,
html[data-theme="dark"] .crb-bg-green { background: #22c55e; }
html[data-theme="dark"] .crb-bg-p { background: #a78bfa; }

html[data-theme="dark"] .crb-t-r { color: #fca5a5; }
html[data-theme="dark"] .crb-t-a { color: #fbbf24; }
html[data-theme="dark"] .crb-t-b { color: #60a5fa; }
html[data-theme="dark"] .crb-t-g { color: #4ade80; }
html[data-theme="dark"] .crb-t-p { color: #c4b5fd; }
html[data-theme="dark"] .crb-t-m { color: #94a3b8; }

/* buttons */
html[data-theme="dark"] .crb-btn:hover { background: #334155; }
html[data-theme="dark"] .crb-btn:focus-visible { outline-color: #60a5fa; }

/* command bar. It was already dark, but #10141b sits BELOW the dark page
   background and reads as a hole rather than a headline strip, so it is
   lifted just above the page and given a visible edge. */
html[data-theme="dark"] .crb-cmd {
  background:
    radial-gradient(120% 140% at 100% 0%, rgba(96, 165, 250, 0.20), transparent 55%),
    #151d2b;
  border-color: #334155;
}
html[data-theme="dark"] .crb-cmd-note { color: #94a3b8; }

/* signal cards */
html[data-theme="dark"] .crb-card::before { background: #475569; }
html[data-theme="dark"] .crb-card:hover,
html[data-theme="dark"] .crb-card:focus-visible {
  border-color: #475569;
  box-shadow: 0 6px 20px rgba(0, 0, 0, 0.45);
}
html[data-theme="dark"] .crb-card:focus-visible { box-shadow: 0 0 0 2px #60a5fa; }
html[data-theme="dark"] .crb-src { color: #cbd5e1; background: rgba(148, 163, 184, 0.14); }
html[data-theme="dark"] .crb-prev-t { color: #94a3b8; }
html[data-theme="dark"] .crb-meta { color: #cbd5e1; }
html[data-theme="dark"] .crb-viewall,
html[data-theme="dark"] .crb-arrow { color: #60a5fa; }

/* renewals tier chips */
html[data-theme="dark"] .crb-tb-item {
  background: rgba(96, 165, 250, 0.14);
  border-color: rgba(96, 165, 250, 0.30);
}
html[data-theme="dark"] .crb-tb-label { color: #cbd5e1; }
html[data-theme="dark"] .crb-tb-count { color: #93c5fd; }

/* tier badges */
html[data-theme="dark"] .crb-tierbadge { background: rgba(129, 140, 248, 0.18); color: #a5b4fc; }
html[data-theme="dark"] .crb-tierbadge.gs { background: rgba(245, 158, 11, 0.18); color: #fcd34d; }
html[data-theme="dark"] .crb-tierbadge.none { background: rgba(148, 163, 184, 0.14); color: #cbd5e1; }

/* detail chrome */
html[data-theme="dark"] .crb-back { background: var(--card-bg); }
html[data-theme="dark"] .crb-back:hover { background: #334155; }
html[data-theme="dark"] .crb-toggle button { background: var(--card-bg); }
html[data-theme="dark"] .crb-toggle button:hover { background: #334155; }

/* tables */
html[data-theme="dark"] .crb-table { background: var(--card-bg); }
html[data-theme="dark"] .crb-table th { background: #273449; }
html[data-theme="dark"] .crb-table th.is-sorted,
html[data-theme="dark"] .crb-th-btn:hover,
html[data-theme="dark"] .crb-th-caret { color: #60a5fa; }
html[data-theme="dark"] .crb-table tr.crb-row-link:hover td { background: rgba(96, 165, 250, 0.10); }
html[data-theme="dark"] .crb-table tr.crb-row-link:focus-visible { outline-color: #60a5fa; }
html[data-theme="dark"] .crb-table tr.crb-row-link .crb-client-link {
  color: #60a5fa;
  text-decoration-color: rgba(96, 165, 250, 0.40);
}
html[data-theme="dark"] .crb-table tr.crb-row-link:hover .crb-client-link { text-decoration-color: #60a5fa; }
html[data-theme="dark"] .crb-row-mini-link:hover { background: rgba(96, 165, 250, 0.12); }
html[data-theme="dark"] .crb-row-mini-link:hover .crb-nm { color: #60a5fa; }
html[data-theme="dark"] .crb-row-mini-link:focus-visible { outline-color: #60a5fa; }
html[data-theme="dark"] .crb-td-r { color: #fca5a5; }
html[data-theme="dark"] .crb-td-a { color: #fbbf24; }
/* The rank badge was an ink slab on white. Inverting it to a light slab would
   shout in a table of twenty rows, so it becomes a raised neutral instead. */
html[data-theme="dark"] .crb-rank { background: #475569; color: #e2e8f0; }

html[data-theme="dark"] .crb-win { background: rgba(96, 165, 250, 0.16); color: #93c5fd; }
html[data-theme="dark"] .crb-win.soon { background: rgba(245, 158, 11, 0.18); color: #fcd34d; }

/* priority + compliment tiers — hue preserved, form flipped */
html[data-theme="dark"] .crb-prio.urgent { background: rgba(239, 68, 68, 0.18); color: #fca5a5; }
html[data-theme="dark"] .crb-prio.high { background: rgba(249, 115, 22, 0.18); color: #fdba74; }
html[data-theme="dark"] .crb-prio.medium { background: rgba(245, 158, 11, 0.18); color: #fcd34d; }
html[data-theme="dark"] .crb-prio.low { background: rgba(34, 197, 94, 0.16); color: #86efac; }

html[data-theme="dark"] .crb-tier.glowing { background: rgba(34, 197, 94, 0.18); color: #86efac; }
html[data-theme="dark"] .crb-tier.warm { background: rgba(16, 185, 129, 0.18); color: #6ee7b7; }
html[data-theme="dark"] .crb-tier.positive { background: rgba(56, 189, 248, 0.16); color: #7dd3fc; }
html[data-theme="dark"] .crb-tier.passing { background: rgba(148, 163, 184, 0.14); color: #cbd5e1; }

html[data-theme="dark"] .crb-mini { background: var(--card-bg); }
html[data-theme="dark"] .crb-mini:hover { background: #334155; border-color: #475569; }

/* panels + two-pane complaint view */
html[data-theme="dark"] .crb-panel { background: var(--card-bg); }
html[data-theme="dark"] .crb-cl-item { background: var(--card-bg); }
html[data-theme="dark"] .crb-cl-item:hover { border-color: #475569; }
html[data-theme="dark"] .crb-cl-item.active { border-color: #60a5fa; box-shadow: 0 0 0 1px #60a5fa; }
html[data-theme="dark"] .crb-cl-count { color: #fbbf24; }
html[data-theme="dark"] .crb-cl-count-g { color: #86efac; }
html[data-theme="dark"] .crb-two-main { background: var(--card-bg); }

html[data-theme="dark"] .crb-cp-a { background: rgba(245, 158, 11, 0.16); }
html[data-theme="dark"] .crb-cp-g { background: rgba(34, 197, 94, 0.16); }
html[data-theme="dark"] .crb-cp-s { background: rgba(148, 163, 184, 0.14); }
html[data-theme="dark"] .crb-cp-a .crb-count-n { color: #fcd34d; }
html[data-theme="dark"] .crb-cp-g .crb-count-n { color: #86efac; }
html[data-theme="dark"] .crb-cp-s .crb-count-n { color: #cbd5e1; }
html[data-theme="dark"] .crb-cp-a .crb-count-l { color: #fbbf24; }
html[data-theme="dark"] .crb-cp-g .crb-count-l { color: #6ee7b7; }
html[data-theme="dark"] .crb-cp-s .crb-count-l { color: #94a3b8; }

/* A complaint card sits INSIDE .crb-two-main, so it needs the raised surface
   or the two cards merge into one slab. */
html[data-theme="dark"] .crb-cpl { background: #273449; }
html[data-theme="dark"] .crb-cpl-why { background: rgba(148, 163, 184, 0.10); }

html[data-theme="dark"] .crb-cpl-hist-c,
html[data-theme="dark"] .crb-resolved-c,
html[data-theme="dark"] .crb-cpl-hist-st { background: rgba(148, 163, 184, 0.14); color: #cbd5e1; }
html[data-theme="dark"] .crb-cpl-hist-st.crb-hist-open { background: rgba(245, 158, 11, 0.18); color: #fcd34d; }
html[data-theme="dark"] .crb-cpl-hist-st.crb-hist-in_progress { background: rgba(96, 165, 250, 0.18); color: #93c5fd; }
html[data-theme="dark"] .crb-cpl-hist-st.crb-hist-resolved { background: rgba(34, 197, 94, 0.18); color: #86efac; }

/* stats detail + forms */
html[data-theme="dark"] .crb-statform { background: var(--card-bg); }
html[data-theme="dark"] .crb-input,
html[data-theme="dark"] .crb-search-input,
html[data-theme="dark"] .crb-pct-input,
html[data-theme="dark"] .crb-filter-select,
html[data-theme="dark"] .crb-colour-select {
  background: #172033;
  border-color: #475569;
  color: var(--text-primary);
}
html[data-theme="dark"] .crb-input:focus,
html[data-theme="dark"] .crb-search-input:focus,
html[data-theme="dark"] .crb-pct-input:focus,
html[data-theme="dark"] .crb-filter-select:focus,
html[data-theme="dark"] .crb-colour-select:focus {
  border-color: #60a5fa;
  box-shadow: 0 0 0 3px rgba(96, 165, 250, 0.20);
}
html[data-theme="dark"] .crb-form-msg.err { color: #fca5a5; }
html[data-theme="dark"] .crb-form-msg.ok { color: #86efac; }
html[data-theme="dark"] .crb-metric-period { background: rgba(148, 163, 184, 0.14); }
html[data-theme="dark"] .crb-zone-red { color: #fca5a5; }
html[data-theme="dark"] .crb-zone-amber { color: #fbbf24; }
html[data-theme="dark"] .crb-zone-green { color: #86efac; }

/* destructive icon buttons keep the red hue, lose the white slab */
html[data-theme="dark"] .crb-icon-del,
html[data-theme="dark"] .crb-q-del {
  border-color: rgba(248, 113, 113, 0.38);
  background: transparent;
  color: #fca5a5;
}
html[data-theme="dark"] .crb-icon-del:hover { background: rgba(239, 68, 68, 0.16); }

/* flag threshold popover */
html[data-theme="dark"] .crb-flags-toggle { background: var(--card-bg); }
html[data-theme="dark"] .crb-flags-toggle:hover { border-color: #475569; background: #334155; }
html[data-theme="dark"] .crb-flags-toggle:focus-visible { outline-color: #60a5fa; }
html[data-theme="dark"] .crb-flags.open .crb-flags-toggle { border-color: #60a5fa; box-shadow: 0 0 0 1px #60a5fa; }
html[data-theme="dark"] .crb-flags-k { color: #94a3b8; }
html[data-theme="dark"] .crb-flags-pop {
  background: #273449;
  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.50);
}

/* stat sheet import */
html[data-theme="dark"] .crb-import-stat { background: rgba(148, 163, 184, 0.08); }
html[data-theme="dark"] .crb-import-unmatched-row:nth-child(odd) { background: rgba(148, 163, 184, 0.07); }
html[data-theme="dark"] .crb-flash {
  background: rgba(34, 197, 94, 0.16);
  border-color: rgba(34, 197, 94, 0.35);
  color: #86efac;
}

/* cancellations */
html[data-theme="dark"] .crb-pill { background: rgba(148, 163, 184, 0.14); color: #cbd5e1; }
html[data-theme="dark"] .crb-pill .c { color: #c4b5fd; }
html[data-theme="dark"] .crb-cx-card { background: var(--card-bg); }
html[data-theme="dark"] .crb-cx-more,
html[data-theme="dark"] .crb-cx-why-spark,
html[data-theme="dark"] .crb-ov-spark { background: rgba(167, 139, 250, 0.20); color: #c4b5fd; }
/* The AI panels were a near-white violet wash. A gradient that faint is
   invisible on slate, so they become a flat violet tint with a real edge. */
html[data-theme="dark"] .crb-cx-why,
html[data-theme="dark"] .crb-ov {
  background: rgba(124, 58, 237, 0.12);
  border-color: rgba(167, 139, 250, 0.24);
}
html[data-theme="dark"] .crb-ov-err {
  background: #273449;
  border-color: rgba(248, 113, 113, 0.35);
}
html[data-theme="dark"] .crb-ov-spin { border-color: rgba(167, 139, 250, 0.28); border-top-color: #a78bfa; }
html[data-theme="dark"] .crb-ov-k { color: #c4b5fd; }
html[data-theme="dark"] .crb-ov-theme { background: rgba(167, 139, 250, 0.16); color: #ddd6fe; }
html[data-theme="dark"] .crb-ov-theme .c { color: #c4b5fd; }

/* modal helpers */
html[data-theme="dark"] .crb-addq {
  border-color: rgba(96, 165, 250, 0.38);
  background: rgba(96, 165, 250, 0.12);
  color: #93c5fd;
}
html[data-theme="dark"] .crb-addq:hover { background: rgba(96, 165, 250, 0.20); }

/* typeahead */
html[data-theme="dark"] .crb-field .crb-type-results {
  background: #273449;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.50);
}
html[data-theme="dark"] .crb-type-item:hover { background: #334155; }

/* search + filter bar */
html[data-theme="dark"] .crb-chip { background: var(--card-bg); }
html[data-theme="dark"] .crb-chip:hover { border-color: #475569; background: #334155; }
/* The selected filter chip WAS the one ink slab on a white bar. Selection has
   to stay the loudest thing in the row, so here it inverts to a light slab. */
html[data-theme="dark"] .crb-chip.active { background: #cbd5e1; border-color: #cbd5e1; color: #0f172a; }
html[data-theme="dark"] .crb-chip:focus-visible { outline-color: #60a5fa; }

/* segmented control + renewals editable cells */
html[data-theme="dark"] .crb-seg-btn,
html[data-theme="dark"] .crb-yesno-btn { background: var(--card-bg); }
html[data-theme="dark"] .crb-seg-btn:hover,
html[data-theme="dark"] .crb-yesno-btn:hover { background: #334155; }
html[data-theme="dark"] .crb-yesno-btn:focus-visible { outline-color: #60a5fa; }
html[data-theme="dark"] .crb-edit-view:hover { border-bottom-color: #475569; }
html[data-theme="dark"] .crb-edit-view.empty { color: #94a3b8; }
html[data-theme="dark"] .crb-edit-input {
  border-color: #60a5fa;
  background: #172033;
  color: var(--text-primary);
}
html[data-theme="dark"] .crb-edit-input:focus { box-shadow: 0 0 0 3px rgba(96, 165, 250, 0.20); }
html[data-theme="dark"] .crb-colour-dot { box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.14); }

/* accountability meta */
html[data-theme="dark"] .crb-audit-check input { accent-color: #60a5fa; }
html[data-theme="dark"] .crb-cx-meta-pill { background: rgba(148, 163, 184, 0.14); color: #cbd5e1; }
html[data-theme="dark"] .crb-cx-bool.ok { background: rgba(34, 197, 94, 0.18); color: #86efac; }
html[data-theme="dark"] .crb-cx-bool.no { background: rgba(239, 68, 68, 0.18); color: #fca5a5; }